QKZ Earphones provides a manufacturer’s 1-year limited warranty against defects for all of its Products with the exception of power banks which has a 1-year limited warranty, and soft goods which may be eligible for an exchange, refund, or coupon code within 30 days of the original date of purchase. If a Product was purchased from the QKZ Earphones website or a QKZ Earphones authorized seller and, at the time of purchase, contained a manufacturing defect or had been damaged by improper care prior to the time of purchase, then QKZ Earphones in its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product for use on the QKZ Earphones online store. The amount of the Warranty Credit shall be equal to the purchase price of the Product, but in no event shall the amount exceed QKZ Earphones’ manufacturer suggested retail price (“MSRP”). QKZ Earphones reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty. All Warranty Credits may be used toward the purchase of any QKZ Earphones Product available on the QKZ Earphones online store. Note that QKZ Earphones regularly changes the models, colourways, and styles of its Products and cannot guarantee the availability of an exact replacement for any Product. QKZ EARPHONES DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY. Some U.S. states and international countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please note that because QKZ Earphones is unable to oversee or control the quality of its products sold by unauthorized sellers, QKZ Earphones’ warranty is not available for products purchased from unauthorized sellers. QKZ Earphones’ warranty extends only to products purchased from authorized sellers that are subject to QKZ Earphones’s quality controls and have agreed to follow its quality controls.
All warranty claims must be processed through the QKZ Earphones website. Your warranty claim is under the sole discretion of QKZ Earphones and failure to follow the required procedures may cause your warranty claim to become void. To file a warranty claim, please fill out the form that corresponds to your place of residence below:
Customers outside of the United States and Canada should note that NOT all warranty policies stated herein are consistent globally. Customers should contact the local distributor in their current country from the list at International Support for instructions regarding warranty claims specific to that country. The process described herein will not work for international warranty requests.
ADDITIONAL IMPORTANT WARRANTY INFORMATION
• We are not responsible for items lost in transit. For this reason, we highly recommend getting a tracking number or delivery confirmation when shipping your package.
• A warranty claim must be submitted for each Product that is being sent in. If you are sending in more than three Products for warranty claims, please contact us for special instructions (proof of purchase may be required.) Failure to do so can result in the voiding of any warranty claim over our limit of three and may prohibit future warranty claims.
• The Product you send to us becomes the possession of QKZ Earphones and will not be returned to you. For all discontinued/limited edition items or special requests, please contact us before returning your headphones.
• The product that you have had customized, whether by QKZ Earphones or another party, can be warrantied for a non-customized version of the product or a coupon code for equal value.
Your warranty is under the sole discretion of QKZ Earphones and failure to follow the required procedures may void your warranty claim. Please allow 4 business days for your warranty claim to be processed from the time we receive your Product. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.