We love that you are rocking with QKZ® Headphone! We take pride in our products and fully stand behind them.
We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations request will not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the process of shipping them. Customers can login to their backend or visit https://qkzheadphone.com/my-account/orders/ and check the delivery status of the product. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that have been obtained on special occasions or festivals. These are limited occasion offers and therefore cancellations are not possible.
Refund of a product is allowed only under the following circumstances:
If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product replacement takes more than 14 working days. A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
Replacement can be made if the customer establishes that the product delivered in defective or has a physical damage. In case of receipt of damaged or defective consumer durable items and non-durable items please report the same to our Customer Service team by sending an email to [email protected] The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of any product defect coming up within the 1st 10 days of invoice date then the product may be replaced basis the nature of the problem, however if the defect is minor then the product will be sent for repair. Any product defect notified after 10 days of invoice will not be eligible for a replacement. A product will not be replaced if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. The customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself, however while the product is sent back to the customer the charges will be borne by the merchant.